How can we help you?
Get answers to common questions, contact our support team, or explore our resources
Live Chat
Get instant help from our support team during business hours
Email Support
Send us a detailed message and we will respond within 24 hours
Documentation
Browse our comprehensive guides and tutorials
Frequently Asked Questions
How accurate is the transcription?
Our AI achieves 95%+ accuracy in optimal conditions. Accuracy depends on audio quality, background noise, and speaker clarity. We continuously improve our models for better performance.
Is my data secure and private?
Yes, we're HIPAA and GDPR compliant. Audio is processed in real-time and not stored. All generated notes are encrypted and stored securely. You have full control over your data.
What audio formats are supported?
We support most common audio formats including MP3, WAV, M4A, and WebM. For live recording, we use WebRTC for optimal quality and compatibility across devices.
Can I use this for medical consultations?
Yes, our service is HIPAA compliant and designed for healthcare professionals. We offer specialized medical templates and ensure all PHI is handled according to healthcare regulations.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your subscription remains active until the end of your billing period, and you'll retain access to your notes.
Do you offer integrations?
Yes, we offer API access and integrations with popular platforms. Contact our support team to discuss custom integration needs for your workflow.
What happens to my notes if I cancel?
Your notes remain accessible for 30 days after cancellation. You can export them during this period. After 30 days, notes are permanently deleted for security.
Can I customize note templates?
Yes, paid plans include custom template creation. You can modify existing templates or create new ones tailored to your specific needs and workflows.
Contact Information
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Emergency technical issues are monitored 24/7
Get in Touch
General Support
support@noteagent.app
Security & Privacy
security@noteagent.app
Enterprise Sales
enterprise@noteagent.app
Service Status & Updates
Check our status page for real-time updates on service availability and planned maintenance